Au99 Terms & Conditions — Complete Rules for Using the Platform

1 General Terms & Conditions

Au99 is an online gaming platform that provides an entertaining gaming experience for players in Bangladesh. These Terms & Conditions constitute a legal agreement between au99 and its users. Opening an account or using the platform signifies your full acceptance of these terms.

These Terms & Conditions have been prepared with Bangladeshi players in mind. au99 reserves the right to amend these terms at any time and users will be notified of any changes in a timely manner.

Au99 is a platform operated purely for entertainment purposes. We place the highest importance on responsible gaming and give every player the opportunity to enjoy games in a safe and fun environment. By using au99, you confirm that you are joining this platform of your own free will and with full awareness.

2 Account Register

To open an account at au99, the following conditions must be met:

• You must be 18 years of age or older.
• You must provide accurate and truthful information during registration — false details will result in account termination.
• Each individual may operate only one au99 account.
• A single mobile number and email address may be used for one account only.
• Keeping your account password confidential is entirely the user's responsibility.

Au99 may request a national ID, passport, or other documentation for identity verification at any time. Withdrawals may be placed on hold until the verification process is complete. If you need to update the details provided at registration, please contact the support team.

3 Deposits & Payments

The following payment methods are currently accepted for deposits on au99:

• bKash — Minimum deposit and fast processing.
• Nagad — Instant credit, no extra charges.
• Rocket — Safe and hassle-free transactions.

A few important points to keep in mind regarding deposits: au99 only accepts deposits made from a payment account registered in your own name. Transactions from third-party payment accounts will be declined and returned. The minimum deposit amount and maximum limit are listed separately on the platform.

Au99 does not charge any deposit fees. However, your mobile banking operator may apply their own charges, for which au99 is not responsible. Deposits are generally credited instantly, though minor delays may occasionally occur due to banking system processing.

4 Withdrawal Policy

The following terms apply to withdrawing winnings from au99:

• Your account must be fully verified before a withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• The minimum withdrawal amount will be stated on the platform.
• Standard withdrawals are processed within 10–30 minutes.
• Large withdrawal amounts may require additional verification.
• If you have an active bonus, the wagering requirement must be completed before a withdrawal can be made.

If you experience an unusual delay with a withdrawal, contact our support team directly. au99 always strives to deliver players' winnings as quickly as possible.

5 Bonuses & Promotions

Au99 offers a variety of bonuses and promotions for its players. Each bonus comes with its own terms and conditions that must be followed. The general bonus terms are outlined below:

• Welcome Bonus: New members receive a bonus on their first deposit. Bonus funds cannot be withdrawn until the wagering requirement is met.
• Reload Bonus: Additional bonuses are available on regular deposits. Each offer has its own validity period and terms.
• Cashback: Cashback on losses is provided at set intervals and is credited directly to your balance.
• Referral Bonus: Refer a friend to au99 and both of you will receive a bonus.

Any attempt to abuse bonuses or claim bonuses through multiple accounts will result in all bonuses being cancelled and may lead to account closure. au99 reserves the right to modify, cancel, or restrict any bonus offer at any time.

6 Gaming Rules

The following rules must be observed while playing games on au99:

• Each game has its own rules. Please read them before you start playing.
• Game results are determined by a certified RNG (Random Number Generator) — outcomes are completely neutral and random.
• If a game is interrupted due to a technical error, au99 reserves the right to void that round and refund the wager.
• If your internet connection is lost, the outcome of any active bet will be recorded on the server and can be reviewed later.
• If you encounter any issue during a game, take a screenshot and send it to support.

Au99 verifies its games through regular third-party audits, ensuring every player enjoys a fair and balanced gaming environment. Playing at au99 is entertainment — it should never be viewed as a source of income.

7 Prohibited Activities

The following activities are strictly prohibited on au99:

• Playing games using third-party software, bots, or automation tools.
• Exploiting platform vulnerabilities or technical glitches.
• Creating multiple accounts to claim bonus benefits.
• Using au99 for money laundering purposes.
• Attempting to access another player's account without authorization.
• Behaving rudely or disrespectfully toward au99 support staff or other players.
• Operating an account on behalf of a minor.

8 Account Closure & Suspension

Au99 may temporarily or permanently suspend an account under the following circumstances:

• In the event of a breach of Terms & Conditions.
• If identity verification is not completed or false information is provided.
• If suspicious financial transactions are detected.
• If evidence of operating multiple accounts is found.
• At the player's own request (self-exclusion).

You may close your au99 account at any time. If you have a remaining balance, you may request a withdrawal before closing. To reactivate your account, please contact support.

9 Privacy & Data Protection

Au99 treats the security of your personal information as its highest priority. Details provided during registration are used solely for account management and verification purposes. au99 never sells your personal information to third parties.

All data is protected with SSL encryption. Payment information is stored on a separate secure server. For more details, please visit our Privacy Policy Read.

10 Responsible Gaming

Au99 believes gaming should be purely enjoyable and never a source of stress or financial hardship. To support this, au99 provides the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Decide in advance the maximum amount you are willing to lose within a given period.
• Cooling-Off Period: Take a break from gaming for a period of time.
• Self-Exclusion: If you need a long-term break, you can temporarily suspend your account.

If any player feels that gaming is having a negative impact on their life, please reach out to the au99 support team. For more information, visit our Responsible Gaming View the page.

11 Changes to Terms

Au99 reserves the right to amend these Terms & Conditions, in part or in full, at any time. In the event of changes, au99 will notify account holders in a timely manner via email or platform notification.

Continued use of au99 after any changes have been made constitutes acceptance of the updated terms. If you object to any change, you may request to close your account.

12 Contact & Complaints

If you have any questions or complaints regarding au99's Terms & Conditions, please contact our support team directly. We typically respond to all complaints within 24 hours.

How to Submit a Complaint:

• Via live chat — the fastest way to get support.
• Via email — ideal for detailed complaints.
• Submit a ticket through the Support section of your account.

Au99 takes every complaint seriously and is committed to ensuring a fair resolution.