Au99 FAQ — Frequently Asked Questions & Help Center

No. Under au99's policy, each person may only hold one account. Attempting to open multiple accounts may result in all accounts being suspended and any remaining balance being forfeited. This rule is strictly enforced to maintain fair play and a safe environment.

Yes, after logging into your account you can update your name, password, and payment details from Settings. To change your registered mobile number, you will need to contact the au99 support team and complete identity verification.

You must be at least 18 years old to register on au99. The platform is strictly for adults. Any account identified as belonging to a minor will be closed immediately. Responsible gaming is one of our core commitments.

au99 supports multiple deposit methods — bKash, Nagad, Rocket, and other mobile banking options. After logging in, go to the Wallet section, select your preferred payment method, and follow the instructions. Deposits are typically credited to your wallet instantly.

The minimum deposit on au99 is just 100 BDT, making it accessible to any player in Bangladesh. Maximum deposit limits vary by payment method — check the Wallet page for details.

Deposits are usually reflected in your au99 wallet within just 1-5 minutes of completion. If there's a delay, please wait 30 minutes. If the issue persists, contact au99 Live Support with a screenshot of your payment.

To withdraw from au99, log in and go to the Wallet section. Select "Withdraw," choose your preferred method — bKash, Nagad, or another option — then enter your number and the amount. Once submitted, the au99 team will verify and process your payment within the designated timeframe.

Withdrawal requests at au99 are typically processed within 15 minutes to 24 hours. Smaller amounts are usually handled faster. During peak hours, slight delays may occur. If you haven't received your payment within 24 hours, please contact support.

The minimum withdrawal amount on au99 is 300 BDT. Your account must be fully verified and you must have made at least one deposit to withdraw. To withdraw bonus balance, the associated wagering requirements must first be met.

au99 offers a wide variety of games — slots, fish shooting games, bingo, Live Casino, and table games. Each category has hundreds of titles to choose from. All games run smoothly on both mobile and desktop, with no additional software to install.

au99 slot games run entirely on RNG (Random Number Generator), so every spin outcome is completely random and fair. Choosing games with more paylines and bonus features improves your chances of winning. Make the most of free spins and bonus rounds.

In au99's fish games, various fish swim across the screen and you shoot them with a cannon to catch them. Each fish has its own value — bigger fish earn more points. Boss fish and special events give you a chance to win jackpots.

Yes, au99 offers live bingo sessions where you can compete with other players in real time. There is also an auto-bingo mode where cards are filled in automatically. Regular bingo tournaments give you the chance to win big prizes.

New users at au99 receive a 100% welcome bonus on their first deposit. Deposit 500 BDT and you'll start playing with 1,000 BDT in total. Wagering requirements apply to the bonus — check the Promotions page for full details.

Yes, logging into au99 every day rewards you with a daily bonus. The longer your login streak, the higher the bonus. Log in 7 days in a row to unlock a special weekly reward.

With au99's referral program, when you refer a friend or acquaintance and they register and make their first deposit, you earn a bonus. The more your referred friends play, the more commission you earn. Simply copy your referral link from your account and share it.

Yes, au99 uses full SSL encryption. Your personal information, mobile number, and financial data are never shared with any third party. Enabling two-factor authentication (2FA) adds an extra layer of security to your account.

au99's support team is available 24/7. You can chat directly with a live agent and typically get a response within 5 minutes. Email support is also available at [email protected]. For urgent issues, live chat is the fastest option.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The whole process takes 2-3 minutes. If you don't receive the OTP, contact our support team.